Tea in a cup

Frequently asked questions

Read through some our most frequently asked questions here.

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Contact Us

Our top FAQ questions

All successful orders will display an on-screen confirmation message and you will receive an order confirmation email.

Tracking details for your online order will be included in your ‘order dispatched’ email. This is generally sent 1 to 3 business days after you place your order.

If you’ve received your order confirmation but have not received a dispatch email after 3 business days, please let our Customer Care team know here. Please note during peak times (including promotional or sale periods) this dispatch time may be longer.

You can also check the status of your order here.
If you have purchased online and you’d like to make a return or exchange, you can visit your local store or contact our Customer Care team here to return to us via post. Please ensure that you have your order number handy and have read our T2 return policy.
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Please note, if you wish to receive a refund for items purchased online and you cannot visit your local store, we do not cover the cost to return these items to us. Some payment methods are also not able to be refunded in-store.
Absolutely! You can use your T2 Gift Card to pay, or part pay, for your online order. In the payment section of the check-out process, just click on ‘T2 Gift Card’ as your payment option. From there you’ll be prompted to enter your 20-digit gift card number and 4-digit PIN number to ‘check Balance’ and then you can choose the amount you wish to redeem on your card. The PIN number is listed on the back of your physical Gift Card, or provided to you by email for a digital Gift Card.

Please note you can only use one T2 Gift Card per transaction. We apologise for any inconvenience.​​
Pesky passwords! We’re sorry to hear this! We recommend trying to reset your password; start by here and then clicking ‘I’ve forgotten my password’. If you continue having issues, please get in touch with our Customer Care team here, and they’ll get this fixed up for you.

Online orders

All successful orders will display an on-screen confirmation message and you will receive an order confirmation email.

Tracking details for your online order will be included in your ‘order dispatched’ email. This is generally sent 1 to 3 business days after you place your order.

If you’ve received your order confirmation but have not received a dispatch email after 3 business days, please let our Customer Care team know here. Please note during peak times (including promotional or sale periods) this dispatch time may be longer.

You can also check the status of your order here.
Once you've placed your order, we are unable to make any changes, additions, cancellations or amendments. Our systems are automated, and changes may cause delays or mix-ups in the preparation of your order. We highly suggest that you double, triple, quadruple check your cart and details before checking out...
Our bad! We're sorry that you're missing some of your tea goodies! Please get in touch with our Customer Care team here. Please include photos if possible as this will help the Customer Care team process your query faster.
Oh no! Please get in touch with our Customer Care team here. Please include your order number and photos if possible as this will help the Customer Care team process your query faster.
Not to worry, you can redirect your order with Australia Post once you have received the dispatch notice that contains tracking details. Due to our system being automated, once your order has been placed, we cannot amend your delivery details. We highly suggest that you double, triple, quadruple check your cart and details before checking out.

​If you have an international order, head to our International Order FAQs ​​​​​​​​here.
All successful orders will display an on-screen confirmation message and you will receive an order confirmation email. This can sometimes pop into your junk folder, so don’t forget to check that too! You can also check the status of your order here.
Sorry for the confusion! And allow us to explain. When your order states ‘completed’ in your Tea Society account, this means our warehouse team has successfully dispatched your order and it is currently on its way to you. If you haven't received tracking details, please get in touch with our Customer Care team here.
To find your correct delivery country, please click on ‘deliver to’, which you can find at the top left-hand corner of our website. Once selected, click on your country from the drop-down menu. If something’s still amiss, get in touch with our Customer Care team here.

Please note: due to the infrequency of flights into some countries, we have had to reduce the places we are shipping to as our products are taking too long to get there! The list of countries we can ship to is available in the ‘deliver to’ drop down menu in the top left corner of our website. We continually update our list as opportunities arise, and suggest checking back from time to time.​
Not at all! If you’d prefer to shop without creating an account, you can check out as a guest. But did you know that it’s free to join our Tea Society? And there’s lots of perks involved like birthday vouchers and complimentary gift packaging? Well, now you do!
A Digital Gift Card is a Gift Card that is sent via email. During purchase, you may choose the amount and a personalised message and the recipient will receive your personalised email once the order has been placed successfully. The recipient may print their Digital Gift Card email or present it from their mobile device to redeem in-store or online.
At this time you can choose from the following Gift Card value options: $200, $150, $100, $75, $50, $25, $10 and $5.
If you need any assistance with purchasing your T2 Digital Gift Card, please reach out to our Customer Care Team here.
Currently, you may only purchase one Gift Card per transaction.
This lovely gift cannot be exchanged or refunded for cash. Gift cards also cannot be purchased under promotional discounts or offers.
Our Gift Cards are valid for 36 months (3 years) from the date of purchase. At this stage we are unable to extend the expiration date on your Gift Card.
Absolutely! You can use your T2 Gift Card to pay, or part pay, for your online order. In the payment section of the check-out process, just click on ‘T2 Gift Card’ as your payment option. From there you’ll be prompted to enter your 20-digit gift card number and 4-digit PIN number to ‘check Balance’ and then you can choose the amount you wish to redeem on your card. The PIN number is listed on the back of your physical Gift Card, or provided to you by email for a digital Gift Card.

Please note you can only use one T2 Gift Card per transaction. We apologise for any inconvenience.​​
Once Gift Cards are purchased, they should be treated like cash, as lost or stolen cards cannot be replaced or refunded —so, please keep them safe!
We're sorry to hear that! Please reach out to our friendly Customer Care team for assistance here.
At this time, only one Gift Card can be used per transaction in store or online.
At this stage, we’re unable to send out samples. However, finding one’s cup of tea is a journey. So, we do sell some great sampler packs which you can check out here.
We only include an invoice on International orders shipped from Australia, as this is a Customs requirement. Local Australian, New Zealand or Singapore orders will not include any pricing or invoice with the parcel.

Gift packaging

After tea, it’s what we do best! Once you have added items to your shopping bag, click on ‘Make it a gift?’. Gift packaging is free if you have a Tea Society account and $5 for non-members. Plus, it’s fully-sustainable and you can enter a personalised message. But please note that at this stage we’re unable to package items separately or create multiple gifts within an order.
We are currently unable to package items in an order individually. Your order will come beautifully packaged in one parcel. If you wish to have individually packaged items, we suggest placing multiple orders.

International Delivery

Shipping Policy

Please note that T2 is not responsible for any deliveries that may be affected by customs, natural occurrences, transfers from Australia Post to the local carrier in your country, air and ground transportation strikes or delays, nor any extra fees customs or back-end charges once the package has left Australia.

Please note that all shipping timeframes are from the time of dispatch. Dispatch can take 1 to 3 business days from the time of your order being placed. Please note that this does not include public holidays, weekends or sale and promotional periods.

Please note that for international shipping outside New Zealand and Singapore, orders need to be placed via our Australian website. Alternatively, you can view the full list of countries we deliver to by clicking on ‘deliver to’ in the top right corner of the T2 homepage.

International Orders

International delivery is free for online purchases over $130AUD to the following countries:
  • Canada
  • China
  • Hong Kong
  • Japan
  • Malaysia
  • Mexico
  • Oman
  • Philippines
  • Qatar
  • Saudi Arabia
  • South Korea
  • Switzerland
  • Taiwan
  • Thailand
  • United Arab Emirates
  • United Kingdom
  • United States
 
* This list is subject to change.
 
For orders under $130AUD, international shipping cost is $35AUD. For all other countries, a standard shipping cost of $35AUD applies to all orders.
 
No GST is charged on international orders — those with a delivery address outside Australia. You may be required to pay customs fees upon delivery of your order.

All orders are shipped from Melbourne, Australia. (This excludes delivery to New Zealand and Singapore).
No GST is charged on international orders with a delivery address outside Australia, which means you may be liable for duties, taxes and customs fees on delivery of your order. T2 is not liable for any additional duties, taxes or surcharges that you may have to pay upon delivery to your country. If you are unsure, we recommend checking with local authorities before placing your order.
Standard delivery:
​Dispatch of your online order from our Melbourne warehouse will generally take between 1 to 3 business days* from the time of your order being placed.​

Express delivery:
Express orders are dispatched no later than next business day* from our Melbourne warehouse.

​​​​​*Please note that dispatch timeframes do not include public holidays or weekends. Sale and promotional period may extend dispatch times.
Australia Post estimates international delivery can be up to 10 to 28 business days. Please note this is a guide only and does not include any customs processing time upon arrival at the destination.
We ship all orders via Australia Post, and provide Australia Post tracking information once your order is dispatched. This tracking number can be used to track your goodies while your order is in transit within Australia and once in some destination countries.

For UK Customers, Australia Post recommends ensuring you have a Royal Mail account linked to the email address used when placing the order to ensure they provide you with tracking information within the UK.

For some international countries, Australia Post cannot provide all tracking information, and we recommend using a world wide tracking service in these instances who will be able to provide more information from your local carrier once your parcel has reached your destination country.​​
Our Australian website shows all prices in AUD, and at this time we cannot convert prices to local currency. Bank fees for international orders may apply.
Some of our gift cards may have GBP or USD loaded on them, however you can still use them on our website! At checkout, pop in your card details and this amount will be exchanged to AUD in line with our gift card provider’s exchange rate at that time. Exchange rates are subject to change without notice. If you need further information, reach out to our Customer Care team here.
We sure do! Please enter your PO Box address into the delivery address field as normal.
Once you've placed your order, we are unable to make any changes, additions, cancellations or amendments. Our systems are automated, and changes may cause delays or mix-ups in the preparation of your order. We highly suggest that you double, triple, quadruple check your cart and details before checking out.

For international orders, Australia Post are unable to redirect your order, however you can reach out to our Customer Care team here who may be able to assist further.​​

Delivery

Shipping Policy

Please note that T2 is not responsible for any deliveries that may be affected by customs, natural occurrences, transfers from Australia Post to the local carrier in your country, air and ground transportation strikes or delays, nor any extra fees, customs or back-end charges once the package has left Australia.

Please note that all shipping timeframes are from the time of dispatch. Dispatch can take 1 to 3 business days from the time of your order being placed. Please note that this does not include public holidays, weekends or sale and promotional periods.

All orders dispatched from our Australian warehouse are shipped with Australia Post.
Standard delivery:
​Dispatch of your online order from our Melbourne warehouse will generally take between 1 to 3 business days* from the time of your order being placed.​

Express delivery:
Express orders are dispatched no later than next business day* from our Melbourne warehouse.

​​​​​*Please note that dispatch timeframes do not include public holidays or weekends. Sale and promotional period may extend dispatch times.
We ship all orders with Australia Post, who has provided the following estimates for delivery within Australia.

​​​​Domestic shipping timeframes:
​​​​Standard: 3 to 5 business days.
Express: 1 to 3 business days.

For international shipping timeframes, please refer to our International Delivery FAQs ​​​​here.
If your delivery time has passed the estimated timeframe, and you are unable to track your order, please get in touch with our Customer Care team here.
Delivery within Australia:
Standard shipping is FREE for all online purchases $50 and above within Australia. Yay. But for orders $50 or less, please see below:

​​​​​Standard shipping — 3 to 5 business days — $10.00
Express shipping — 1 to 3 business days — $15.00

Please note the free shipping offer and shipping costs are subject to change without notice.

For international shipping costs, please refer to our International Delivery FAQs ​​​​​here.
We sure do! Please enter your PO Box address into the delivery address field as normal.
Yes

Click & collect

Confused? Don't be! We try to make it as simple as possible!

1. Choose your items online and add to your shopping bag. ​​​

2. Login to your T2 Tea Society account and select the Click & Collect option at checkout.​​​

3. ​​​Select your store for pickup
Enter your postcode, select your preferred T2 store and complete the checkout process.​​​

4. ​​​Wait to hear from us
Once you’ve placed your order, you or your nominee will receive an email to let you know that the store has received your order. You will then receive another email notification when your order is ready for collection — within approximately 3 business hours. To avoid disappointment, please wait until you receive a 'ready for pickup’ email before visiting your pick-up store. If you come in to collect your order before you receive the email, your order may not be ready.

Note: If you have not received your email after 4 business hours, please reach out to our Customer Care team ​​​here. Our support hours are Monday to Friday 8am – 5pm AEST/AEDT.

5. ​​​Collect your order in-store
Once you receive the email that your order is ready for collection, head into your selected store during trading hours. Once you arrive at the store, our team will direct you to the Click & Collect collection point. You will be asked for your order number, name and to show photo ID. Once confirmed , a team member will collect your order so you can be sipping with a smile in no time.

6. ​​​Contactless Click & Collect
If you are visiting a Contactless Click & Collect location, we will firstly confirm your photo ID , and then place the order on the counter for you to grab in an effort to minimise contact — this is for both your own and our team members safety!​​​
We are sorry to hear this is the case! To avoid disappointment, please wait until you receive a 'ready for pickup’ email before visiting your pick-up store. If it has been over 4 hours since you placed your order please reach out to our Customer Care team here. Our support hours are Monday to Friday 8am – 5pm AEST/AEDT.
We hold Click & Collect orders for two weeks from the date you place your order with us. If you do not collect your order within two weeks, your order will be automatically cancelled and refunded back to the payment method used when placing your order.

If you have not received an email stating your order is awaiting collection after 4 business hours, please reach out to our Customer Care team ​​​​​here. Our support hours are Monday to Friday 8am – 5pm AEST/AEDT.
Yes! You can nominate a friend or family member to collect your order on your behalf.

Simply select ‘nominee for collection details’ and fill in the nomination details when completing your Click & Collect order. You will both receive an email notification when the order is ready for collection. Your nominee will just need to show this email and valid photo ID to our friendly store team to collect your order.

Only the purchaser or collection nominee are authorised to collect your Click & Collect order. At this stage, we are unable to change the names on Click & Collect orders once they are placed.​
Click & Collect products are subject to store stock availability.
Whilst we endeavour to make Click & Collect available at all stores, at times we may need to suspend Click & Collect without notice for the safety of our team.
All items for Click & Collect are subject to availability. Unfortunately, sometimes items in your order may be out of stock at your selected store. If this is the case, we will organise an alternative option depending on your preference selected at checkout.

At checkout, you will need to select one of the following options in the event that items are out of stock:
​​
  • Have your entire order delivered for free
  • Refund your entire order
  • Have a Customer Care team member call you to discuss your order.
An order cannot be altered once it's placed. So, we recommend double, triple and quadruple checking your order details at checkout! For information on our returns policy, click here.
If you need to cancel your order before you have collected it, please contact our Customer Care team here. Cancellations and refunds will be processed during business hours — Monday to Friday 8am – 5pm AEST/AEDT.
You will receive an email when your order is ready for collection from your nominated store. If it is unable to be filled, your order will revert to your selection of either delivery, refund or Customer Care.
Please provide your email confirmation and photo ID when you come to collect your order. Please also consider bringing your own bag to collect your tea goodies!
At this stage we are unable to split Click & Collect orders. If you would like to collect your items in different stores, they will need to be made in separate transactions.
Yes*, we are able to process transactions in-store. However, we can’t add to a Click & Collect order, so it will need to be processed as a separate transaction.
Great question! Please refer to our returns policy here, or contact our Customer Care team here for the answer to that one.
At this time, any orders placed for delivery will not be able to be redirected to a Click & Collect collection point.

Returns & Refunds

We hope you love your T2 products as much as we do! If you have changed your mind, we will offer a refund or exchange on most items within 30 days of purchasing in store or receiving your online order.

For purchases made in November and December you can exchange or refund until 31 January the following year.

Please note that a proof of purchase must be provided, and the product must be in its original saleable condition. We are unable to accept returns or exchanges for our tea products once they are opened. If you would like more information on a flavour before you purchase, our friendly team in store are always happy to help. Alternatively, you can reach out to our Customer Care team via phone or through our Contact Us page on our website. In the event that your product is faulty, does not match its description or perform its function, then a refund will be made in its original payment method or store credit will be awarded.​​
If you have purchased in-store and you’d like to make a return or exchange, you can visit your local store and our friendly team will be able to assist. Please ensure that you include a clear copy of your receipt and you have read our T2 return policy.
If you are unable to head in store, contact our Customer Care team here.
If you have purchased online and you’d like to make a return or exchange, you can visit your local store or contact our Customer Care team here to return to us via post. Please ensure that you have your order number handy and have read our T2 return policy.
​​​​
Please note, if you wish to receive a refund for items purchased online and you cannot visit your local store, we do not cover the cost to return these items to us. Some payment methods are also not able to be refunded in-store.
If you have used PayPal or Zip Pay to make a purchase on our website and would like a refund, please contact our Customer Care team here.
Please contact our Customer Care team here if you need to complete a refund. If you have returned your order to us via post, you will receive a confirmation email once your refund has been arranged. Once processed, you will receive your refund within 10 business days depending on your financial institution. If you have returned your order in store, a refund will be processed in store (for valid payment methods) and may take up to 3 business days to appear in your account depending on your financial institution.
As our stores and websites are separate for each region and operate in local currencies, we are unable to process a refund for a different region in store. Please contact our Customer Care team here if you require further assistance.

My Account

The T2 Tea Society is a very special community of like-minded tea drinkers united by their shared love of tea. It’s designed to reward your great taste in tea. Find out more and sign up here.

You get started with a welcome treat, from us to you. Try something new with 10% off your first order in store or online.

Please note your 10% discount isn’t a code you will be provided, but is attached to your profile and will automatically apply to your order when you check out. Your discount will only apply to the full priced items in your cart, and does not work in conjunction with any other offers and/or promotions in an order. The discount will continue to stay on your account until it can be used on your first purchase of full priced items either in store or online!
Pesky passwords! We’re sorry to hear this! We recommend trying to reset your password; start by here and then clicking ‘I’ve forgotten my password’. If you continue having issues, please get in touch with our Customer Care team here, and they’ll get this fixed up for you.
It happens to the best of us! To fix this up, click here, then click on ‘I’ve forgotten my password’. You’ll be emailed a link to change your password. If you still are having trouble, please get in touch with our Customer Care team here, and they’ll get this fixed for you.
You can change all your personal details online in your Tea Society account. Just log in to your account and edit your details in the ‘My details’ section.
We’re exciting you are joining us! You can create a Tea Society account here. Alternatively, you can also sign up in-store, or when checking out online.
We’re sorry to see you go! To close your Tea Society account, log in to your existing account, click on ‘My T2 emails’ and then select ‘Delete my account.’ Please note that if you are waiting on an order, you’ll continue to receive transactional emails until it has arrived. If you have feedback about your Tea Society experience, we’d love to hear from you – please fill out the form on our Contact Us page.

Our products

Tea

You’ve come to the right place. All our products show the perfect brew time on the outer packaging or on the product pages on our website, and with this info you’ll be a tea whiz in no time! You can also check out our ‘How To Brew’ page here to see how to make the perfect iced tea, matcha and many, many more.
You can check out our teas in teabags here. Our teabags are made from food-grade corn starch. They are both biodegradable and compostable, making them great for your cup and the environment. That’s a win-win!
To ensure your cuppa tastes good from the first sip to the last drop, we recommend storing your tea in tins or glass jars away from direct sunlight. Better yet, we’ve got you covered — you can check out our storage range here.
As tea is a natural crop, and is dependent on origin and season, some teas like Darjeeling or Assam, are sourced from the same region every year. Others are sourced from different regions to ensure they are the best of the best. If you have a query about a specific tea or tisane and its origin, please get in touch with our Customer Care team here.
Some of our teas contain allergens, so it is always best to check the ingredients list on the back of each box, foil or tin, or on the product description page for each tea on our website. All allergens are clearly labelled on our teas for peace of mind. If you want to know more, or have any questions, please get in touch with our Customer Care team here.

In the unlikely event that you experience an allergic reaction to our tea, please contact our Customer Care team ​​​​​​​​​here.

Please note: it is known that people who suffer from hypertension should avoid excessive consumption of liquorice root. All teas that contain liquorice root will be clearly labelled as such on the ingredient listings either on the back of each box, foil or tin, or on the product description page on our website.​​​​​​​​​
We base the nutritional guidelines of our tea on the Food Standards Australian New Zealand (FSANZ). A third party measures the nutritional content of our teas per 100 ml/3.3 oz. From this, we then base our final nutritional value per 250 ml/8.4 oz — a standard cup of tea.

As a rule of thumb, almost all our teas generally contain less than 1 g/0.03 oz of nutritional content (protein, fat, carbohydrates and sugars) per 100 ml/3.3 fl oz, and hence don’t need a nutritional information panel (NIP). Therefore, if your tea doesn’t contain a NIP be assured that all the nutritional information for your tea is less that one gram per 100 ml/3.3 fl oz.

We do, however, have a small range of teas that contain NIPs. These are either teas that contain more than 1 g/0.03 oz of nutritional content per 100 ml/3.3 fl oz, or teas that include a compound ingredient (like mango pieces or hazelnut brittle). These NIPs will explicitly list the nutritional value of each tea.

If you have any other questions, please get in touch with our Customer Care ​​​here.
All our teas are suitable for vegetarians, and most of our teas are suitable for vegans. We always recommend checking the ingredient lists to ensure your teas are free from animal products such as dairy, egg or honey.
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If you are concerned about the presence of animal products in any of our teas, please get in touch with our Customer Care team here.
T2’s lactation tea, Milk Magic, is chock full of ingredients like marshmallow root, fenugreek, fennel and nettle to aid with milk supply whilst breastfeeding. However, before delighting in this drop, we recommend chatting with your health care professional to ensure it’s the right brew for you.
Where listed, the flavour in all our teas is food grade and is made of all-natural molecules. These molecules are found in nature and made in an artificial process. We use a higher concentration of these compounds than what is found in nature to give an intense flavour and to maintain seasonal consistencies amongst the teas. If a flavour contains or is made up of any allergen or of any other ingredient — for example, sugar — this will clearly be displayed in the ingredient listing.
As a general rule of thumb, all teas from the tea plant contain caffeine. Therefore black, green, oolong and white teas all contain various levels of caffeine. As tea is a natural crop, many factors, including harvest, rainfall and region, can change the level of caffeine.

If you are looking to avoid caffeine, we would recommend our ​fruit teas, herbal and floral tisanes, rooibos and honeybush teas.
We’ve listened to your feedback about wanting a decaf option for your black tea and we’re pleased to let you know All Day Breakfast is now available. This whole leaf black tea is rich, balanced, sustainably sourced and decaffeinated using a natural process. CO2 extraction means we can cut the caffeine without affecting the flavour of your tea.
No. We formulate all our teas without the use of sulphites.
At this stage, our teas currently aren’t halal or kosher certified.
Tea is classified as a ‘low-risk item’ — like honey or bottled water. So, as a general rule of thumb, it doesn’t expire. To ensure that our teas are enjoyed at their optimum taste and freshness we do have a best before as a general guide. This is located on the bottom of the box or tin, or on the back of our foils. Our teas are best sipped before their best before date!
Oh no – we’re sorry to hear this! Please get in touch with our Customer Care team here, and they will be able to help.
Oh dear, not the tea! Let’s get this fixed for you. Please get in touch with our Customer Care team here, and they’ll get this resolved for you.

Sip Me Quick

Great question! Sip Me Quick Teas are close to their best before date — which means these brews are perfectly safe-to-drink teas and can still be enjoyed at their optimum taste and freshness. Our teas are best sipped before their best before date!
Absolutely. All Sip Me Quick Teas are completely safe to consume.
Teas will only be added to the Sip Me Quick Teas category if the best before date is approaching. Therefore, we cannot guarantee what blends will be available to purchase — so, keep your eyes peeled!
Sip Me Quick teas are only available in their advertised sizes and formats, and these will vary depending upon the stock availability. Perhaps this is the perfect moment to try your hand at loose leaf? Or stock up on your daily cuppa whilst it’s available at a heavily discounted price.
Sip Me Quick Teas are available to purchase online and in-store. However, stock levels and availability will vary from market to market. So, please call your local T2 ahead of time to confirm.
Whilst all Sip Me Quick Teas are on sale, not all sale teas are Sip Me Quick Teas. Essentially, not all sale teas are close to their best before dates therefore only those teas will live under the Sip Me Quick Teas category.
We are sorry to hear your tastebuds aren’t tickled. Our Sip Me Quick Teas are not available for refund or exchange if you change your mind, however if you believe there is a serious breach in quality or packaging of this product, then please contact our customer service team here.

Teawares & Tea Accessories

Our product team allow 2 – 3 cm from the top of the teapot before determining the volume. This is to ensure that you can sip safely. Pouring at a 45-degree angle with your fingertip on the lid is always best practice to serve the perfect cup.
At T2 we believe in building and nurturing our relationships with our suppliers to ensure that fair and ethical standards of work are met. All our suppliers sign a contract which includes an ethical conduct clause, and our buying team reserve the right to visit our suppliers to ensure product quality and ethical conduct.
Taking good care of your new tea goodies takes one-tenth of the time of brewing up a cup! Please see below our guide to keep your teawares top tip, brew after brew.

​​​​Stainless Steel Flasks
Gentle hand wash and immediately pat dry. Not suitable for the microwave or the dishwasher.

​​​​Jug-a-lot
Infuser: Once finished brewing, discard the tea leaves inside the infuser by tapping into the bin immediately. Then, rinse in warm soapy water to prevent staining and pat dry. ​​​​
Jug: Our T2 Jug-a-lot is dishwasher safe, although to ensure the longevity of your item we would recommend a gentle hand wash and pat dry.

​​​​Teamaker
Gentle hand wash and pat dry. Not suitable for the microwave or the dishwasher. Once finished brewing, discard the tea leaves by tapping into the bin. Then, give the inside a quick rinse with warm soapy water and pat dry.

​​​​Ceramics with metallic trimmings and detailing
Gentle hand wash and pat dry. Not suitable for the microwave or the dishwasher.

​​​​Solid colour ceramics with no metallic trimmings and detailing
Suitable for the microwave and dishwasher (excluding infuser) although to ensure the longevity of your item we would recommend a gentle hand wash and pat dry.

​​​​Glass
Gentle hand wash and pat dry. Not suitable for the microwave or the dishwasher.

​​​​Storage tins
Wipe with a cloth. Not suitable to be hand washed or submerged in water. Not suitable for the microwave or the dishwasher.

​​​​Infusers
Gentle hand wash and pat dry. Not suitable for the microwave or the dishwasher.

Not sure how to care for your T2 item? Send a note through to our Customer Care team ​​​​here, and they’ll help you out!

Gift Cards

A Digital Gift Card is a Gift Card that is sent via email. During purchase, you may choose the amount and a personalised message and the recipient will receive your personalised email once the order has been placed successfully. The recipient may print their Digital Gift Card email or present it from their mobile device to redeem in-store or online.
At this time you can choose from the following Gift Card value options: $200, $150, $100, $75, $50, $25, $10 and $5.
If you need any assistance with purchasing your T2 Digital Gift Card, please reach out to our Customer Care Team here.
Currently, you may only purchase one Gift Card per transaction.
This lovely gift cannot be exchanged or refunded for cash. Gift cards also cannot be purchased under promotional discounts or offers.
Our Gift Cards are valid for 36 months (3 years) from the date of purchase. At this stage we are unable to extend the expiration date on your Gift Card.
Absolutely! You can use your T2 Gift Card to pay, or part pay, for your online order. In the payment section of the check-out process, just click on ‘T2 Gift Card’ as your payment option. From there you’ll be prompted to enter your 20-digit gift card number and 4-digit PIN number to ‘check Balance’ and then you can choose the amount you wish to redeem on your card. The PIN number is listed on the back of your physical Gift Card, or provided to you by email for a digital Gift Card.

Please note you can only use one T2 Gift Card per transaction. We apologise for any inconvenience.​​
Once Gift Cards are purchased, they should be treated like cash, as lost or stolen cards cannot be replaced or refunded —so, please keep them safe!
We're sorry to hear that! Please reach out to our friendly Customer Care team for assistance here.
At this time, only one Gift Card can be used per transaction in store or online.

Packaging

In short, almost all of our packaging is environmentally friendly. We have a recyclable, reusable or compostable solution for everything but our gift wrap stickers, individual tea sachets and our iconic black foils. In some instances, local government recycling programs may support soft plastic recycling, and we recommend reaching out to your local government body for further information.

Packaging is a hefty topic and our improvements in this space are ever evolving. As at 2022, this is our detailed progress so far:

​​Compostable Teabags
Since June 2021 our tea has come packed in compostable teabags, made from plant-based materials. The bag (including the string) is made from Polylactic Acid (PLA), with a paper tag that’s printed with vegetable ink. They are heat sealed, making them glue and staple free. Polylactic Acid is a biodegradable bioplastic made from plant sources (in our case, corn starch). We suggest commercial compositing for these teabags and recommend checking with your local council for options on where and how to do this.

​​Plant-based Polybags
Our loose leaf tea is wrapped in plant-based polybags, which are compostable. We recommend checking with your local government’s kerb-side green waste pick up service before placing bioplastics in your home compost bins. If you are a home composting connoisseur, you can also pop your poly bags in there!

​​Compostable Shopping Bags
Shop in store and your tea treats will be packed in uncoated shopping bags. These can be recycled when you’re ready to be rid of them. We have added a small charge to carry bags, you can read more about this here.

​​Greener Gift Wrap
With the exception of our stickers (we’re working on it), our gift wrap is entirely recyclable.

​​Foils Need Refinement
We’re still working on our individual tea sachets and signature black refill foils, which aren’t made from a compostable material. We are in the process of investigating alternatives.

Some local governments provide soft plastic recycling options, which our signature black refill foils may be eligible for. We recommend contacting your local government directly for further information before using these services.

For our Australian sippers, the REDcycle scheme is no longer operational. Unfortunately, this means that there is no collection service for our soft plastic packaging available for our customers at the present time. As stated above, we are in the process of investigating alternatives.​​
Most of our packaging is recyclable, reusable or compostable and is marked with logos to support correct disposal.

​​RECYCLABLE
  • Tea boxes
  • Gift wrapping
  • Shopping bags
  • Tissue paper
    ​​​
GENERAL WASTE
  • Stickers
  • Black Foils
    ​​
COMPOSTABLE
  • Inner liner of tea cubes​
  • Teabag (including string and label)

Recycling
Most of our gift wrap (excluding stickers) and our tea boxes can be recycled through home recycling.

​​​Compost and Worm Farms
If you’re a home composter, you’ve got the green light to compost whenever you see the ‘home compostable’ label on our loose leaf tea wraps.

Our teabags are biodegradable and will eventually break down in a home composting environment however for a quicker breakdown it's best that they are commercially composted. We recommend checking with your local council about options for disposal as some councils may accept through general green waste.

All our loose leaf tea leaves can be put into your home worm farm/compost. For your worm farm we’d suggest testing different teas in a small quantity first, and recommend avoiding teas with high acidity ingredients like citrus.​​​
Honestly, we’re just trying to be a good influence. If you can, we’d love for you to bring your own bag when you come in to shop with us. This helps us live up to our own sustainability goals, but it’s also just better for the environment on the whole.

But, we know things happen and bags get forgotten. The $1 we charge for a carry bag is invested into carbon offset initiatives we support through Qantas Future Planet.

Our partnership with Qantas Future Planet focuses on two projects, one based in Australia and the other in India.

​​Arnhem Land Fire Abatement Project, Northern Territory, Australia
This project is managed by Aboriginal Traditional Owners and focuses on controlled early burns to reduce the frequency and extent of dry season wildfires.

​​Winds of Change, Madural, India
​​
This is a renewable energy project where farmers sell small portions of their land for wind turbines to be built, allowing for farmers to continue growing crops and grazing livestock up to the base of the turbines.

For more information on these projects, please refer to our 2022 Impact Report found ​​here.
For two reasons.

One, Matcha is messy. Our conclusion, after many failed attempts (and arduous cleanups), is that Matcha is too fine of a powder to be sold in refill foils.

And two… wonderful, comforting, energising Matcha is worth its weight in gold. It also happens to be just as costly. Matcha comes with a high price tag due to its intensive creation process and anything higher than 50 grams starts to teeter into the “way too exxy” basket. For this reason we prefer to keep the quantities low.​​

B Corp Certified

Our B Corp status? Thriving. We’ve been B Corp certified since 2020 and received recertification in 2023.

As a B Corp community we actively work on reducing inequality, lowering levels of poverty, creating healthier environments (inside and outside the office) and building stronger communities.

Our recertification shows that we have not only maintained our standards since 2020, but we have improved in the above areas.

You can read about our B Corp journey ​here or if you’ve got a specific question, we’re always around to answer it. Contact us here.
Our design philosophy has been reimagined to reflect our sustainable ambitions, it keeps sustainability best practice front of mind and emphasises the use of natural materials and finishes. We continue to pull from recycled timbers and sustainably certified materials while also branching out, discovering innovative suppliers and local manufacturers.

Our first Green Star store at Bondi Junction, opened in 2020, has set a precedence for our design approach moving forward. Working with a blend of recycled timbers, sustainably certified and new innovative materials, our in-store environment choices have been made through a sustainable lens.

For Australian stores, our countertops for example have been finished in a product called Betta Stone, it’s made in Melbourne and consists of 80% recycled glass.
​​​
We’ve partnered with local Indigenous artists in each store's region to create unique lighting features, supported by B Corp certified organisation, Koskela. These collaborations not only highlight the artists' talents and cultures but also share the First Nation's spirit with our customers. We've introduced these special light fittings in seven stores since 2022 and will continue to include them in all new store designs and refits.

Sustainably Sourced Tea

Sustainably Sourced
“Sustainably sourced” is a broad term for products that carry any one of 17 accreditations. This includes Fairtrade and/or Certified Organic.

​​Certified Organic
Certified Organic is just one type of accreditation awarded to products that have been grown and produced within regulated guidelines i.e. without synthetic chemicals, fertilisers or GMO’s for example.

​​How we label
Accreditations are always changing and evolving however our teas are (and always will be) 100% sustainably sourced. We use “sustainably sourced” because our teas are an assortment of these 17 accreditations.​​
To ensure that our teaware is sourced ethically we regularly monitor the working conditions within our factories. At a minimum of every 2 years, we conduct third-party audits to the standards of SMETA or BSCI. We won’t continue working with suppliers who fail these audits.

We don’t source tea directly from tea farms.​​
As a brand that puts people and the planet first, it is incredibly important to us that our teas have a big flavour impact, and a lighter environmental one. The process of making our teas more sustainable was a journey we began in 2018. We’ve reviewed everything, every ingredient, and left no tea leaf unturned. Where an ingredient didn’t meet our requirements it has now been removed or replaced.
​​
Most of our teas were unaffected by this process, and the majority of our beloved Sippers can’t taste the difference where we did have to switch out an ingredient or two. Some blends have had a more significant change, Sleep Tight being one, but we stand by our decision to ensure our ingredients come from 100% sustainably sourced suppliers. Have you noticed? We’d love to hear your feedback.
We only source accredited ingredients from the start. We look for a SUSO (sustainably sourced) marking, if it doesn’t have it we don’t buy it or we work with our supplier to achieve the correct accreditations. Case and point was our recent project to source sustainable lemongrass.

Our journey started back in 2019, when we contacted our longtime supplier in Thailand about becoming Certified Organic. As they were already Thai Organic Certified they were initially reluctant about the need for another certification. Upon commitment to cover all costs of the process we were able to bring them onboard for the journey.

The process started with a pre-audit conducted by UEBT in Thailand (UEBT is the standard organisation for UTZ standard for herbs and spices). This was completed in October 2019 and involved checking production sites and farms so we could address any corrective actions that needed to take place. These were minor and allowed us to step in and support quickly with a frame contract and 3 year purchasing guarantee being drawn up and committed to in early 2020.

With a slight delay due to Covid-19, the final audit was completed in 2021 with our first UTZ certified lemongrass arriving in April of that year.

Our Certified Lemongrass lemongrass project has brought a great benefit to us, but also to the supplier. It has helped protect biodiversity in cultivation areas, improving soil health and reducing emissions as a result. Our partnership continues today with further discussions to take place (Covid-19 permitting) later this year.​​

Teawares

We can create and share up to 10 different teawares each year. As there’s no way of gauging the amount of spare parts we’d need to stock, we would be generating a huge amount of waste if we provided spare parts for each. As part of our journey to reduce unnecessary wastage we do not stock spare parts.

Payment & Promotions

We accept Visa, Mastercard, American Express, PayPal, Apple Pay (Apple Pay is only available on compatible devices as per the following link: Devices compatible with Apple Pay), Google Pay, JCB, Zip, Afterpay and Klarna.
Head to your shopping bag, and under your order total, enter your promo code in the box that says, ‘enter promo code’ and click ‘apply’.

Please note promo codes must be applied to receive the qualifying item or offer. Only one promotional code can be used per order and cannot be used in conjunction with any other offer.​​​
Absolutely! You can use your T2 Gift Card to pay, or part pay, for your online order. In the payment section of the check-out process, just click on ‘T2 Gift Card’ as your payment option. From there you’ll be prompted to enter your 20-digit gift card number and 4-digit PIN number to ‘check Balance’ and then you can choose the amount you wish to redeem on your card. The PIN number is listed on the back of your physical Gift Card, or provided to you by email for a digital Gift Card.

Please note you can only use one T2 Gift Card per transaction. We apologise for any inconvenience.​​
For information on how to use your Ultimate Gift Card, please visit their website here, or reach out to our friendly Customer Care Team for assistance here.

Afterpay

Afterpay offers simple and affordable instalment plans for online shoppers. The payment platform allows you to purchase in four equal instalments, due every fortnight. There is no additional cost to use Afterpay. Learn more about Afterpay here. Available in stores and online in Australia for orders under AU$1,000.

To see Afterpay’s complete terms, visit ​​​https://www.afterpay.com/en-AU/terms-of-service.

Afterpay is available only for orders under $1,000. Afterpay can be used online and in selected stores across Australia.

Please note Afterpay requires a valid delivery address in Australia or New Zealand.
  1. A debit or credit card.
  2. To be over 18 years of age.
  3. An Australian or New Zealand residential address.
  4. An Australian or New Zealand billing & delivery address.
  1. At checkout, just select Afterpay as your payment option and you will be redirected to the Afterpay website to process payment.
  2. Register or log in into Afterpay and follow the prompts.
  3. You will then be redirected back to our website to receive your order confirmation.
  4. Please note that Afterpay's maximum transaction limit is $1000; however, each order is subject to Afterpay's credit assessment.
Afterpay is not available when purchasing T2 Gift Cards. If you’re purchasing these items at the same time as products that are eligible, you’ll need to separate them into two different transactions.
1. Download the Afterpay App on your smartphone.
2. Log in or create an account using your existing debit or credit card.​
3. Tap the barcode tab to receive a barcode and see the maximum amount you can spend.​
4. Present barcode at the register, and we'll scan it to update the final purchase total.​
At this stage, we are currently unable to offer a refund in-store for items purchased online using Afterpay. If you would like to return your items and receive a refund for your online order, please reach out to our Customer Care team here. We may be able to exchange items in-store, subject to our returns and exchange policy here.
We can offer an exchange or refund in-store for items purchased online using Afterpay, subject to our returns and exchange policy here. Please reach out to our Customer Care team if you require further assistance.
You will be charged a late fee of $10 and will be charged a further $7 late payment fee if the payment has still not been paid within 7 days. For full terms and conditions, please check Afterpay’s website here. All late fees are charged by Afterpay and not by T2 Tea.

Zip Pay

Zip is a reusable account that lets you shop now and pay later. No upfront payments and interest free always. Make as many purchases as you like up to your account limit, then set up flexible repayments to suit your lifestyle. You can find the terms and conditions here.
  1. Australian citizenship or permanent residency.
  2. At least 18 years of age.
  3. A valid Facebook or PayPal account, in your own name.
  4. A valid debit or credit card, in your own name.
  5. No history of declared bankruptcy or insolvency.
  1. Add items to your shopping bag and checkout.
  2. Select Zip as your payment method – you will be redirected to the Zip website.
  3. Register or login to your Zip account and confirm payment.
Zip is not available on purchases of T2 Gift Cards. If you’re purchasing these items at the same time as products that are eligible, you’ll need to separate them into two different transactions.
At this stage, we are currently unable to offer a refund in-store for items purchased online using Zip. If you would like to return your items and receive a refund for your online order, please reach out to our Customer Care team here. We may be able to exchange items in-store, subject to our returns and exchange policy here.
Items purchased in-store using Zip may be returned for an exchange or refund in-store, subject to our refund and exchange policy. Refunds will be processed back to your Zip account.

Klarna

When you choose Klarna at checkout, you’ll get the option to shop now and pay later for your purchase. Split your purchase into 4 interest-free payments so you can spread the cost of your purchase over time. Enter the credit or debit card of your choice for automatic payments every two weeks. No interest or added fees when you pay on time.
  1. A valid debit or credit card to pay
  2. You must be 18 years old and capable of entering into a legally binding contract
Klarna is not available when purchasing gift cards or subscriptions. If you’re purchasing these items at the same time as products that are eligible, you’ll need to separate them into two different transactions.
Unfortunately Klarna is not currently available in-store
At this stage, we are currently unable to offer a refund in-store for items purchased online using Klarna. If you would like to return your items and receive a refund for your online order, please reach out to our customer care team here. We may be able to exchange items in-store, subject to our returns and exchange policy here.
If you fail to make a payment on time late fees may apply. For more information, please review product terms for applicable fees.

Sustainability

Packaging

In short, almost all of our packaging is environmentally friendly. We have a recyclable, reusable or compostable solution for everything but our gift wrap stickers, individual tea sachets and our iconic black foils. In some instances, local government recycling programs may support soft plastic recycling, and we recommend reaching out to your local government body for further information.

Packaging is a hefty topic and our improvements in this space are ever evolving. As at 2022, this is our detailed progress so far:

​​Compostable Teabags
Since June 2021 our tea has come packed in compostable teabags, made from plant-based materials. The bag (including the string) is made from Polylactic Acid (PLA), with a paper tag that’s printed with vegetable ink. They are heat sealed, making them glue and staple free. Polylactic Acid is a biodegradable bioplastic made from plant sources (in our case, corn starch). We suggest commercial compositing for these teabags and recommend checking with your local council for options on where and how to do this.

​​Plant-based Polybags
Our loose leaf tea is wrapped in plant-based polybags, which are compostable. We recommend checking with your local government’s kerb-side green waste pick up service before placing bioplastics in your home compost bins. If you are a home composting connoisseur, you can also pop your poly bags in there!

​​Compostable Shopping Bags
Shop in store and your tea treats will be packed in uncoated shopping bags. These can be recycled when you’re ready to be rid of them. We have added a small charge to carry bags, you can read more about this here.

​​Greener Gift Wrap
With the exception of our stickers (we’re working on it), our gift wrap is entirely recyclable.

​​Foils Need Refinement
We’re still working on our individual tea sachets and signature black refill foils, which aren’t made from a compostable material. We are in the process of investigating alternatives.

Some local governments provide soft plastic recycling options, which our signature black refill foils may be eligible for. We recommend contacting your local government directly for further information before using these services.

For our Australian sippers, the REDcycle scheme is no longer operational. Unfortunately, this means that there is no collection service for our soft plastic packaging available for our customers at the present time. As stated above, we are in the process of investigating alternatives.​​
Most of our packaging is recyclable, reusable or compostable and is marked with logos to support correct disposal.

​​RECYCLABLE
  • Tea boxes
  • Gift wrapping
  • Shopping bags
  • Tissue paper
    ​​​
GENERAL WASTE
  • Stickers
  • Black Foils
    ​​
COMPOSTABLE
  • Inner liner of tea cubes​
  • Teabag (including string and label)

Recycling
Most of our gift wrap (excluding stickers) and our tea boxes can be recycled through home recycling.

​​​Compost and Worm Farms
If you’re a home composter, you’ve got the green light to compost whenever you see the ‘home compostable’ label on our loose leaf tea wraps.

Our teabags are biodegradable and will eventually break down in a home composting environment however for a quicker breakdown it's best that they are commercially composted. We recommend checking with your local council about options for disposal as some councils may accept through general green waste.

All our loose leaf tea leaves can be put into your home worm farm/compost. For your worm farm we’d suggest testing different teas in a small quantity first, and recommend avoiding teas with high acidity ingredients like citrus.​​​
Honestly, we’re just trying to be a good influence. If you can, we’d love for you to bring your own bag when you come in to shop with us. This helps us live up to our own sustainability goals, but it’s also just better for the environment on the whole.

But, we know things happen and bags get forgotten. The $1 we charge for a carry bag is invested into carbon offset initiatives we support through Qantas Future Planet.

Our partnership with Qantas Future Planet focuses on two projects, one based in Australia and the other in India.

​​Arnhem Land Fire Abatement Project, Northern Territory, Australia
This project is managed by Aboriginal Traditional Owners and focuses on controlled early burns to reduce the frequency and extent of dry season wildfires.

​​Winds of Change, Madural, India
​​
This is a renewable energy project where farmers sell small portions of their land for wind turbines to be built, allowing for farmers to continue growing crops and grazing livestock up to the base of the turbines.

For more information on these projects, please refer to our 2022 Impact Report found ​​here.
For two reasons.

One, Matcha is messy. Our conclusion, after many failed attempts (and arduous cleanups), is that Matcha is too fine of a powder to be sold in refill foils.

And two… wonderful, comforting, energising Matcha is worth its weight in gold. It also happens to be just as costly. Matcha comes with a high price tag due to its intensive creation process and anything higher than 50 grams starts to teeter into the “way too exxy” basket. For this reason we prefer to keep the quantities low.​​

B-Corp Certified

Our B Corp status? Thriving. We’ve been B Corp certified since 2020 and received recertification in 2023.

As a B Corp community we actively work on reducing inequality, lowering levels of poverty, creating healthier environments (inside and outside the office) and building stronger communities.

Our recertification shows that we have not only maintained our standards since 2020, but we have improved in the above areas.

You can read about our B Corp journey ​here or if you’ve got a specific question, we’re always around to answer it. Contact us here.
Our design philosophy has been reimagined to reflect our sustainable ambitions, it keeps sustainability best practice front of mind and emphasises the use of natural materials and finishes. We continue to pull from recycled timbers and sustainably certified materials while also branching out, discovering innovative suppliers and local manufacturers.

Our first Green Star store at Bondi Junction, opened in 2020, has set a precedence for our design approach moving forward. Working with a blend of recycled timbers, sustainably certified and new innovative materials, our in-store environment choices have been made through a sustainable lens.

For Australian stores, our countertops for example have been finished in a product called Betta Stone, it’s made in Melbourne and consists of 80% recycled glass.
​​​
We’ve partnered with local Indigenous artists in each store's region to create unique lighting features, supported by B Corp certified organisation, Koskela. These collaborations not only highlight the artists' talents and cultures but also share the First Nation's spirit with our customers. We've introduced these special light fittings in seven stores since 2022 and will continue to include them in all new store designs and refits.

Sustainably Sourced Tea

Sustainably Sourced
“Sustainably sourced” is a broad term for products that carry any one of 17 accreditations. This includes Fairtrade and/or Certified Organic.

​​Certified Organic
Certified Organic is just one type of accreditation awarded to products that have been grown and produced within regulated guidelines i.e. without synthetic chemicals, fertilisers or GMO’s for example.

​​How we label
Accreditations are always changing and evolving however our teas are (and always will be) 100% sustainably sourced. We use “sustainably sourced” because our teas are an assortment of these 17 accreditations.​​
To ensure that our teaware is sourced ethically we regularly monitor the working conditions within our factories. At a minimum of every 2 years, we conduct third-party audits to the standards of SMETA or BSCI. We won’t continue working with suppliers who fail these audits.

We don’t source tea directly from tea farms.​​
As a brand that puts people and the planet first, it is incredibly important to us that our teas have a big flavour impact, and a lighter environmental one. The process of making our teas more sustainable was a journey we began in 2018. We’ve reviewed everything, every ingredient, and left no tea leaf unturned. Where an ingredient didn’t meet our requirements it has now been removed or replaced.
​​
Most of our teas were unaffected by this process, and the majority of our beloved Sippers can’t taste the difference where we did have to switch out an ingredient or two. Some blends have had a more significant change, Sleep Tight being one, but we stand by our decision to ensure our ingredients come from 100% sustainably sourced suppliers. Have you noticed? We’d love to hear your feedback.
We only source accredited ingredients from the start. We look for a SUSO (sustainably sourced) marking, if it doesn’t have it we don’t buy it or we work with our supplier to achieve the correct accreditations. Case and point was our recent project to source sustainable lemongrass.

Our journey started back in 2019, when we contacted our longtime supplier in Thailand about becoming Certified Organic. As they were already Thai Organic Certified they were initially reluctant about the need for another certification. Upon commitment to cover all costs of the process we were able to bring them onboard for the journey.

The process started with a pre-audit conducted by UEBT in Thailand (UEBT is the standard organisation for UTZ standard for herbs and spices). This was completed in October 2019 and involved checking production sites and farms so we could address any corrective actions that needed to take place. These were minor and allowed us to step in and support quickly with a frame contract and 3 year purchasing guarantee being drawn up and committed to in early 2020.

With a slight delay due to Covid-19, the final audit was completed in 2021 with our first UTZ certified lemongrass arriving in April of that year.

Our Certified Lemongrass lemongrass project has brought a great benefit to us, but also to the supplier. It has helped protect biodiversity in cultivation areas, improving soil health and reducing emissions as a result. Our partnership continues today with further discussions to take place (Covid-19 permitting) later this year.​​

Teawares

We can create and share up to 10 different teawares each year. As there’s no way of gauging the amount of spare parts we’d need to stock, we would be generating a huge amount of waste if we provided spare parts for each. As part of our journey to reduce unnecessary wastage we do not stock spare parts.