T2 Gift Card Terms and Conditions of use

Gift Card Overview

The Terms of Use govern the use of your T2 Gift Card and we reserve the right to amend these Terms of Use, at our discretion, from time to time. Below is the most recent version of the T2 Gift Card Terms and Conditions, please contact our Marketing & Media department on +61 3 8968 0600 or by email at marketing@t2tea.com should you have any queries. We recommend that you read these conditions carefully before using your T2 Gift Card.

Gift Card Definitions and Interpretation

In these Terms of Use, the following definitions and interpretations apply:

1. Words importing the singular number include the plural and vice-versa and words importing any gender include all other genders.
2. Headings are for reference only and shall not affect the construction of these Terms of Use.
3. Any reference to “dollars” or “$” is a reference to Australian currency, unless otherwise stated.
4. The following words shall have meaning given to them:

“ Card Balance” means the remaining or unspent credit on a T2 Gift Card.“ Expiry Date” means the date, being 36 months from the date on which credit is loaded on to the T2 Gift Card at a point of sale in a T2 store, after which any remaining or unspent credit on the T2 Gift Card will not be Redeemable. “ PIN” means the 4-digit number on the back of a T2 Gift Card which is required to make a transaction or a Card Balance enquiry.“ Redeem” means to reduce the credit loaded on a T2 Gift Card by using the T2 Gift Card to purchase goods or services from us and “ Redeeming”, “ Redeemed” and “ Redeemable” have a corresponding meaning. “ Serial Number” means the number which appears beneath the barcode on back of a T2 Gift Card. “ T2” means Tea Too Pty Ltd ABN 61 072 399 529 of 69 Salmon Street, Port Melbourne. “ T2 Gift Card” means a gift card, issued by T2, which you have purchased or received. “ T2 Privacy Policy” means the T2’s privacy policy which is available for viewing and downloading on the Website, as amended from time to time.“ Website” means www.t2tea.com. A reference to “we”, “us”or “our”is a reference to T2. A reference to “you”or “your”is a reference to the person who is taken to agree to these Terms of Use pursuant to clause 3.

Gift Card Acceptance of Terms of Use

These Terms of Use apply to every T2 Gift Card.

By purchasing, Redeeming or attempting to Redeem a T2 Gift Card or enquiring as to the Card Balance on a T2 Gift Card, you:

• accept and agree to be bound by these Terms of Use;
• acknowledge that you have read and understood the T2 Privacy Policy; and
• warrant to us that you will comply with these Terms of Use and all applicable laws and that the T2 Gift Card will not be used in any manner which is unlawful, misleading, deceptive, unfair or otherwise harmful to consumers.

If you intend to give a T2 Gift Card to another person, you should ensure that the person is aware of these Terms of Use and the Expiry Date.

Purchasing a T2 Gift Card

T2 Gift Cards can be purchased online via the Website or from any T2 store. For more information regarding the location of T2 stores, please visit the Website.

A minimum of $ 10credit and a maximum of $ 500credit can be loaded on any T2 Gift Card by presenting the card at a point of sale in a T2 store. At our absolute discretion, we may change the minimum and maximum amounts of credit that can be loaded on T2 Gift Card. If we decide to change these amounts, we will publish a notice advising of any such changes on the Website.

There may be a delay between when credit is loaded onto a T2 Gift Card and when the T2 Gift Card is activated by our point of sale system. During the period of delay, the T2 Gift Card can not be used to make purchases or to enquire as to the Card Balance.

Your T2 Gift Card is valid for use 36 months from date of purchase. The date of purchase will be written on the T2 Gift Card by a T2 store employee immediately after credit is loaded on to the T2 Gift Card. Any remaining or unspent credit cannot be used or Redeemed after the expiry date.

Redeeming your T2 Gift Card

Your T2 Gift Card can be Redeemed for goods and services from T2 stores and the Website up to the amount of the Card Balance. Any credit Redeemed is deducted from the Card Balance.

Your T2 Gift Card may be Redeemed for goods and services from the Website by entering the Serial Number and the PIN when prompted to do so by the Website. Your use of the T2 Gift Card to acquire goods and services from the Website is at all times governed by the Website’s terms of use.

Your T2 Gift Card may be Redeemed for goods and services from any T2 store by presenting the T2 Gift Card at the point of sale in the T2 store. Your use of the T2 Gift Card at any T2 store is subject to the policies (and, where applicable, other terms of use) of that T2 store regarding the goods and services made available by it.

Where the price of the goods or services being purchased with a T2 Gift Card exceeds the Card Balance, you must pay the amount exceeding the Card Balance by an alternative method, subject to acceptance of such alternative method by the Website or the T2 store in its absolute discretion (whichever is applicable).

The resale of T2 Gift Cards is strictly prohibited, except with our prior written consent. Subject to our prior written consent, T2 Gift Cards can not be sold for more than the value of the credit which was originally loaded on to it. T2 Gift Cards which are resold in breach of this clause will be invalid with the result that purchasers of such T2 Gift Cards will not be able to use or Redeem the Card Balance on their T2 Gift Card.

The use of T2 Gift Cards is restricted to the purchase of standard retail quantities of T2 goods and services.

No re-loading of T2 Gift Cards and no cash advances

Credit may be loaded on to a T2 Gift Card only once. Once the Card Balance of a T2 gift Card has reached a nil balance, it can not be reused, re-loaded or re-activated.

You can not obtain any cash advance with a T2 Gift Card or Redeem (in whole or in part) a T2 Gift Card for cash.

Gift Card Balance enquiries

You can check the Card Balance, Expiry Date and transaction history of your T2 Gift Card by speaking to one of our staff in-store, visiting our Website or contacting our Customer Care department on 1300 TEA TOO (1300 832 866)

To make any of the above enquires; you must provide the Serial Number and the PIN of the T2 Gift Card.

Lost, stolen or damaged T2 Gift Cards

You must treat your T2 Gift Card like cash. If your T2 Gift Card is lost, stolen or damaged, please contact the T2 store from which you purchased the T2 Gift Card or the person or organisation who gave you the T2 Gift Card. However, we have no obligation to replace the lost, stolen or damaged T2 Gift Card or reimburse you for the amount of the Card Balance on such T2 Gift Card except where the T2 Gift Card is proven to be faulty or damaged as a result of the production process or otherwise due to the fault of us, our agents or contractors and we have breached any condition or warranty implied under any relevant and applicable consumer protection legislation which can not be excluded in these Terms of Use.

We reserve the right to deactivate your T2 Gift Card if:

(a) you inform us that your T2 Gift Card has been lost, stolen or damaged; or

(b) we reasonably believe that you have used, or will use, your T2 Gift Card in breach of these Terms of Use.

Gift Card Liability

You are responsible for the use and safety of your T2 Gift Card and are liable for all transactions made on your T2 Gift Card, except to the extent to which there has been fraud or negligence by us or any of our employees.

Subject at all times to the exceptions in clause 9.3 below, we are not liable to you for any loss or damage (whether direct, indirect, consequential or special) either in negligence, other tort, breach of contract, breach of warranty or for any other reason or cause whatsoever, arising out of or in connection with a T2 Gift Card, these Terms of Use or your use of the Website, including any loss or corruption of data, interference with or damage to your computer or any interruption, delay or failure in the Website.

The exclusion of our liability in clause 9.2 above only applies to the extent permitted by law. Where any relevant and applicable consumer protection legislation implies any condition or warranty that can not be excluded in these Terms of Use, we limit our liability for breach of any such implied conditions or warranties to the re-supply of the services (or costs thereof). Any liability we have to you will be reduced by the extent (if any) to which you caused or contributed to the loss or damage. This clause 9 will apply even after these Terms of Use are no longer in effect.

Gift Card Relationship with T2

T2 Gift Cards may be used as personal or business gifts but may not be used in connection with any marketing, advertising or other promotional activities (including, without limitation, internet advertisements, emails, websites, telemarketing, direct mail, newspaper and magazine advertisements and radio and television broadcasts) unless you have obtained our prior written consent. T2 Gift Cards that are used in marketing, advertising or other promotional activities in breach of this clause 10.1 will be invalid with the result that recipients of such T2 Gift Cards will be unable to Redeem the credit loaded on the T2 Gift Cards.

Use of our name or brands or any names, logos or design in relation to T2 Gift Cards (except when used in connection with the purchase or use of T2 Gift Cards pursuant to these Terms of Use), is strictly prohibited.

You must not use a T2 Gift Card in any manner that states or implies that any person, website, business, product or service is endorsed, sponsored or otherwise affiliated with us or any of our subsidiaries or affiliates.

Gift Card Questions and complaints

If you would like more information about using your T2 Gift Card or if you wish to make a complaint in relation to your T2 Gift Card, please speak to one of our staff in-store, or contact our Marketing & Media department on +61 3 8968 0600 or by email at marketing@t2tea.com.

Any complaints about goods or services purchased with a T2 Gift Card should, in the first instance, be resolved directly with the store from which the goods or services were purchased.

Gift Card General Provisions

These Terms of Use are governed by and will be construed in accordance with the applicable law in the State of Victoria, Australia, irrespective of where a T2 Gift Card is purchased or used. In any action or other legal process with respect to any matter or thing in connection with these Terms of Use, you irrevocably submit to the authority of the Courts having jurisdiction in the State of Victoria, Australia.

Nothing in these Terms of Use affects any rights you may have and which by law cannot be excluded including the Competition and Consumer Act 2010.

If part of all of any clause of these Terms of Use is illegal, invalid or unenforceable then it will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible, it will be severed from these Terms of Use and the remaining clauses in these Terms of Use will continue to have full force and effect.

 

T2 Tea Society Terms and Conditions

1. Introduction

1.1 These Terms and Conditions form the basis of the Tea Society. They are intended to protect both Members and T2. It is the Member’s responsibility to read and understand them.

1.2 These Terms and Conditions are effective as at the date specified above and are available from the Website. Any material amendments to these Terms and Conditions will be notified to Members in accordance with clause 3.2.

1.3 An applicant wishing to join the Tea Society will be provided with an email which will provide an overview of the Benefits of joining the Tea Society and which will direct the applicant to the Website for a copy of these Terms and Conditions.

1.4 Every Member is bound by these Terms and Conditions.

2. Definitions and Interpretation

In these Terms and Conditions, the following definitions and interpretations apply:

2.1 Words importing the singular number include the plural and vice-versa and words importing any gender include all other genders.

2.2 Headings are for reference only and shall not affect the construction of these Terms and Conditions.

2.3 The following words shall have meaning given to them:

“Accepted Payment Card” means one of the credit cards, charge cards or debit cards which a Member must use to make a payment, or such other form of payment as approved by T2 from time to time.

“Benefits” means any discount, service or arrangement offered or available to a Member as a result of membership in the Tea Society subject to showing a photo ID, including (but not limited to) invitations to Tea Society events, exclusive Member offers, complimentary samples, a free cup of tea on your birthday week etc.

“Loyalty Membership Number” means the number assigned to a Member’s Membership by T2 pursuant to clause 5.9.

“Member” means an individual who is a member of the Tea Society.

“Membership” means membership of the Tea Society.

“Membership Level” means a level of membership of the Tea Society, as described in clause 12.

“Password” means the personal identification number which is issued to the Member by T2 or nominated by the Member and accepted by T2 (whichever is applicable) pursuant to clause 5.9.

“Taxes” means the goods and services tax or similar value added tax levied or imposed in the jurisdiction of Australia, United Kingdom, United States of America or New Zealand as applicable, pursuant to the prevailing tax law(s) of the jurisdiction at the time.

“T2” means Tea Too Pty Ltd ABN 61 072 399 529 of 37-51 Wellington Street, Collingwood, Victoria 3066, Australia.

“T2 Gift Card” means a gift card, issued by T2, which has been loaded with credit for a certain monetary value.

“Tea Society” means the loyalty program operated by T2;

“Tea Society Members” means Members on the Tea Society Level.

“Terms and Conditions” means these Terms and Conditions between T2 and each Member, as amended by T2 from time to time.

“Website” means www.t2tea.com.

3. Changes to the Tea Society

3.1 Subject to clause 3.2, T2 reserves the right to make any amendments (whether material or otherwise) to the Tea Society, these Terms and Conditions and any Benefits offered, including amendments to Benefits including the continued availability of Benefits;

3.2 T2 will use all reasonable efforts to advise Members of material amendments to these Terms and Conditions and where such changes will affect the Benefits provided by T2 to Members, T2 will endeavor to give Members at least 4 weeks’ notice.

3.3 Without limiting this clause 3 in any way, Members will be taken to have received the notice referred to in clause 3.2 if T2 notifies Members of the amendments by:
(a) providing notice at the email address or postal address provided to T2 by the Member;

4. Termination or suspension of the Tea Society

4.1 T2 gives no warranty as to the continuing availability of the Tea Society and may terminate or suspend the Tea Society at any time. T2 will give at least 30 days’ notice to Members of such termination or suspension, in the manner set out in clause 3.3, unless T2 ceases to operate a retail business in which case the Tea Society will cease immediately.

4.2 If T2 terminates or suspends the Tea Society and it ceases to operate a retail business, T2 may terminate or cancel any Benefits immediately and without notice or liability to Members.

5. Membership

5.1 Membership of the Tea Society is only open to individuals. Membership is not open to families, groups, companies, trusts, partnerships, other entities, government departments, agencies, animals or inanimate objects.

5.2 Persons wishing to become Members must apply for Membership by completing a Membership application form, either in a T2 store or via the Website.

5.3 Membership is offered at the sole discretion of T2. T2 has the right to accept or reject any application for Membership without providing any reasons to the applicant.

5.4 T2 has the right to terminate the Membership of any Member in accordance with clause 8.

5.5 Members may cancel their Membership at any time by logging into their customer account and using the ‘delete function’ or contacting us here and selecting the ‘Tea Society’ drop down in the menu. Deleting an account is irreversible and includes the loss of all your data. Using the same email address to re-join Tea Society will not facilitate another 10% discount.

5.6 A Member may not hold more than 1 Membership at any time.

5.7 An applicant who completes a Membership application in a T2 store will be sent an introductory email which will provide an overview of the Benefits of joining the Tea Society and which will direct the applicant to the Website for a copy of these Terms and Conditions.

5.8 An applicant who completes a Membership application form via the Website will receive a personalised email, which will provide an overview of the Benefits of joining the Tea Society and which will direct the applicant to the Website for a copy of these Terms & Conditions.

5.9 All successful applicants will be assigned a Loyalty Membership Number and a Password. The Password, Loyalty Membership Number, Member’s first and surname and the Member’s email address will be used for security of the Member’s Membership information. It is the Member’s responsibility to ensure that their Password and other security information are kept secure.

5.10 Members must advise T2 of any change of name, address or other details, as soon as practicable after such change occurs, by either logging into their account via the Website and making the changes directly. T2 is not responsible for loss caused by any failure by a Member to notify T2 of any changes in accordance with this clause or for any incorrect information notified to T2.

6. Use of Membership

6.1 By using the Loyalty Membership Number or by claiming any Benefit, the Member agrees to be bound by these Terms and Conditions and provides the consents specified in clause 13 relating to personal information.

6.2 The Loyalty Membership Number and Password are valid for use only by the Member and are not transferable in any circumstances. If the Member is notified of a validity period of the Loyalty Membership Number and/or Password, the Loyalty Membership Number and/or Password may only be used and will only be valid during such period.

6.3 In the event of the loss, theft or unauthorised use of a Member’s Loyalty Membership Number or Password, it is the Member’s responsibility to notify T2 in writing as soon as possible. The Member is liable for all use of the Loyalty Membership Number or Password until T2 is notified in writing of the loss, theft or unauthorised use.

7. Member Obligations

7.1 Members must not:

(a) act in any way which breaches these Terms and Conditions;
(b) abuse or misuse the Tea Society, Benefits, facilities, services or arrangements provided to the Member as a result of membership including by:
(i) engaging in illegal or fraudulent activities;
(ii) supplying or attempting to supply false or misleading information;
(iii) selling, assigning, transferring or acquiring, or offering to sell, assign, transfer or acquire any Benefit other than in accordance with these Terms and Conditions; or
(iv) acting in a hostile, abusive or aggressive manner toward T2 staff or fellow customers of T2.

7.2 Members are responsible for regularly checking their Membership account via the Website and must notify T2 of any omissions, incorrect entries or other discrepancies within 60 days of the omission, incorrect entry or other discrepancy having occurred to enable T2 to make any corrections (if required) to the Membership account.

8. Termination or suspension of Membership

8.1 If a Member has committed a material breach of any of these Terms and Conditions, whether intentionally or otherwise, T2 may take any one or more of the following actions:

(a) suspend or terminate the Member’s Membership;
(b) cancel or refuse to honour any Benefits that have been redeemed by or provided to the Member.

8.2 If T2 intends to take any of the actions specified in clause 8.1, T2 will provide written notification to the Member of its intentions and reasons for doing so. The Member will have 21 days to respond to this notice by rectifying the breach (if possible) and by providing T2 with reasons why T2 should not take such action. T2 will review the Member’s response and advise the Member of its decision and may suspend the Member’s account until the review is complete.

8.3 Membership will terminate automatically upon the death of a Member and Benefits earned by that Member but not redeemed prior to death will be automatically cancelled. T2 will not be liable for any loss or damage whatsoever suffered by any person as a result of such cancellation.

9. Personal Information

9.1 The Member consents and authorises T2 to collect, use and disclose the information that T2 collects in relation to the Member for the purposes of:

(a) T2 providing goods and services to Members, including providing Benefits;
(c) T2 marketing its goods and services or the goods and services of selected third parties;
(d) any third party providing services to T2 in connection with the administration of the Tea Society.

This information may be transferred between Australia, New Zealand, United States of America, France and/or the United Kingdom for these purposes. If all or any part of the requested information is not provided by the Member, the services provided to that Member by T2 may be affected.

9.2 If a Member requests, and to the extent permitted or required by law, T2 will provide that Member with access to and the ability to correct their personal information held by T2 by writing to T2’s address, noted above in these terms and conditions. Only the Member named on the Membership will be entitled to access Membership information.

9.3 This clause 9 survives the termination of these Terms and Conditions and the termination or suspension of the Tea Society.

9.4 Further information regarding T2’ privacy practices are available by viewing or downloading T2’s privacy policy on the Website.

10. Liability

10.1 T2 acknowledges that certain laws imply terms, conditions and warranties into contracts for the supply of goods or services which can not be excluded.

10.2 Subject to clause 14.1, to the extent permitted by law T2 and any of its officers, employees or agents are not liable for any loss or claim of any kind (including, without limitation, indirect, consequential or economic loss or loss of profits) arising under or in connection with these Terms and Conditions or the Tea Society, including, without limitation, any changes to these Terms and Conditions or Tea Society, save to the extent that such loss or claim arises from the negligence or wilful misconduct of T2 or any of its officers, employees or agents.

11. General Provisions

11.1 These Terms and Conditions and Membership are governed by and will be construed in accordance with the applicable law in the State of Victoria, Australia, irrespective of where the application for Membership was completed by the Member or submitted to T2. In any action or other legal process with respect to any matter or thing in connection with these Terms and Conditions or Membership, the Member irrevocably submits to the authority of the Courts having jurisdiction in the State of Victoria, Australia.

11.2 Nothing in these Terms and Conditions affects any rights a Member may have and which by law cannot be excluded including the Competition and Consumer Act 2010(Cth).

11.3 If part of all of any clause of these Terms and Conditions is illegal, invalid or unenforceable then it will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible, it will be severed from these Terms and Conditions and the remaining clauses in these Terms and Conditions will continue to have full force and effect.

12. Promotion

Show your student ID to receive 10% off tea and tea packs* until the offer is cancelled. The discount is available on full priced goods sold in-store at T2 Stores and T2 Brew Bars and is only available to Tea Society members (excluding online store and wholesale orders). The discount may not be used to purchase gift cards or tea packs that include tea wares.

To redeem the discount, customers must show a valid student ID card (student concession card, tertiary student ID, school student ID) at the checkout in-store. T2 reserves the right to refuse any student ID that it deems to be invalid or fraudulent. The discount may not be exchanged for cash and is non-transferrable. The discount cannot be used in conjunction with any other offer (including Team Discount). T2 reserves the right to cancel this offer at any time.

10% off first purchase offer is valid to new members joining Tea Society from Thursday 23 August 2018. Offer available in-store and online. 10% discount will be applied automatically to a customer’s checkout online, or at the point of sale in store. Discount can only be used on a customer’s first full-priced transaction. New recipients must register to become a Tea Society member to redeem the offer. Recipients must be logged into their account in order to redeem the offer online. Excludes gift cards and T2 Tea Subscription. Cannot be used in conjunction with any other offer.

Tea Time Card Terms and Conditions

Tea Time Cards will no longer be issued after 9th October 2019, or until card stock in stores has run out. Current Tea Time Cards will be valid until 31st December 2019. After this date all Tea Time Cards will be invalid. This will apply to all members, regardless of their joining date.

T2 Tea social media community guidelines

Here at T2, we value social media as a channel for us to build a community of passionate tea lovers. It’s a place where we connect with our customers, whether that be providing information on our products or helping service our customers, we’re here for you!

To maintain and nurture a vibrant online community, it’s important that we lay some ground rules on ways we engage on social media. On T2 owned social media channels, we reserve the right to moderate all communications within our online community, this means that we will remove all posts/comments that include:

• Any violent, obscene, profane, racist, homophobic, transphobic, denigrating or generally hateful comments
• Sexually explicit content and content commenting on sexuality or gender (assumed or otherwise)
• Content that aims to blackmail/manipulate an individual
• Comments that include personal attacks towards an individual
• Commenting on a person’s appearance, e.g. writing offensive comments around someone’s physical appearance
• Comments that threaten to, or aim to harm the reputation of any person or organisation
• Unauthorised commercial solicitations (such as spam)
• Comments suggesting or encouraging illegal activity
• Multiple off-topic posts or repetitive posts that are copied and pasted
• Posting comments that include an individual’s personal information including, but not limited to, name, e-mail addresses, telephone numbers, mailing addresses, or identification numbers.

In the case of repeat offenders, we reserve the right to indefinitely ban users from any and all of our channels. The mental health and wellbeing of our team members is important to us. We want to ensure that we maintain a respectful and safe environment for everyone, free from aggression, violence, antisocial behaviour and any form of discrimination.

These behaviours towards team members will not be tolerated and is not acceptable. Although most abuse is verbal in nature, and the impact on our team members may not be visible, the effect can be negative and lasting.

We are always here to help with any questions you may have about our tea, products, and services.

Thank you for taking the time to contribute to our community and as always, happy sipping!